01
New enquiries get a swift response.
People who raise their hand receive a clear, timely response leaving you free to stay focused on other things.
AMPLIFYY / when your sales pipeline needs support
Keep your sales pipeline moving, without carrying every follow-up.
AI Helpers support the relationship work around the demand you already have: new enquiries, website contacts, social conversations, dormant contacts, reviews, and customer follow-up. They build a conversation, engage and qualify each contact, then bring the human team in when the opportunity and the context are clear.
Respond to new enquiriesKeep follow-through visibleProtect relationships
Need to create new demand? Explore LeadWorks 
When follow-through gets stretched
You can care about every lead and still miss the next touch.
A new enquiry arrives during delivery. A follow-up slips past a busy week. A past customer never hears from you again. The work is valuable, and the relationship around it needs a reliable layer.
02
Follow-through has somewhere to live.
The AI helpers follow through on every contact and every conversation to build rapport, answer questions and qualify the potential customer.
03
Customer relationships stay connected.
Customer care continues after delivery. The relationship does not end at the invoice. Our AI helpers can reach out to the customer after the service has been delivered to collect positive reviews or alert you if the experience has not been up to scratch.
AI Helpers / the relationship layer
Carry the follow-up without losing the relationship.
Philip explains how AI Helpers can carry repeatable follow-up and customer contact, while your team keeps judgement, trust, and the important conversations.
A practical first step
GB Shared started with an AI powered web chat
GB Shared had a complex ecosystem and wanted to start safely. Lisa Edge explains how they began with a website chatbot to help members and visitors access information, before moving towards lead nurturing.
Lisa EdgeFounder and chief executive, GB Shared
The roster
Give every important customer moment a place to go.
Each Helper has a specific role. Together they make the sales journey more reliable and pleasurable for the potential customer, guided by your rules and your personality.
01
Responds to new enquiries
Rapid
Every new lead and enquiry gets an immediate response, and Rapid guides them into the sales conversation.
02
Follows up within 48 hours
Rapid 48
If you want your human sales team to have first contact with new leads, Rapid 48 will reach out if they haven't been contacted within the first 48 hours.
03
Reactivates dormant leads
Reclaim
Reclaim can reactivate the old leads, opportunities and former customers that are sitting dormant in your database. It will reach out and, if they respond, guide them into a sales conversation.
04
Welcomes visitors and books appointments
Frontdesk
Website visitors can find answers and, if they are interested in your services, Frontdesk will guide them into a sales conversation.
05
Requests reviews and protects reputation
Concierge
Concierge creates the opportunity for you to get more positive Google or Trustpilot reviews by reaching out to the customer after you have done the work. If the customer is not happy, it will send an alert to give you the opportunity to address their concerns.
06
Replies to social conversations
Liaison
Liaison answers social media comments that are made in response to your posts. The idea is to build rapport and, if appropriate, guide the person into a sales conversation.
One customer journey
Keep your sales pipeline moving, one moment at a time.
The Helpers keep responses moving, your team makes the decisions, and every opportunity has a clear next pass when timing changes.
How the AI Helpers work together across a customer journey
A new enquiry enters and independently branches into two parallel first response paths. Meet the Moment can use Rapid, Frontdesk, or Liaison. In parallel, the Sales Team has a Human Window in the first 0–48 hours to make contact and use judgement. If no human contact happens within 48 hours, Rapid 48 follows up. Both paths converge into the Lead Nurturing Pipeline, where there are three possible outcomes: Qualified & Ready, Not Now / Not Yet Qualified, and Not Interested. Qualified & Ready moves to a Sales Closing Call, then Job Won or Job Lost. Job Won continues to Execution / Delivery and Concierge, which requests reviews and protects reputation. Not Now / Not Yet Qualified, Not Interested, and Job Lost go down into the CRM / customer record and next pass. Reclaim reactivates dormant leads and returns them toward the Lead Nurturing Pipeline.
AI Helper pathHuman windowRecycle path
CUSTOMER JOURNEY Lead enters, two first-response paths run in parallel, and every outcome has a clear next step.
01
NEW ENQUIRYLead enters
A new enquiry starts the relationship.
Lead enters, then branches
parallel first response paths
02A
MEET THE MOMENT / FIRST RESPONSE OPTIONSMeet the Moment
The right first door opens the conversation.
- RapidAI HELPER
Instant response to new leads
- FrontdeskAI HELPER
welcomes website visitors.
- LiaisonAI HELPER
Replies to social media comments.
Feeds the Lead Nurturing Pipeline
02B
HUMAN WINDOW / SALES TEAMHuman Window
Your Sales Team has the first 0–48 hours to make contact and use judgement.
FIRST 0–48 HOURS / HUMAN JUDGEMENT
if no human contact within 48 hours
Rapid 48AI HELPER
follows up after 48 hours if the human team has reached out
Feeds the Lead Nurturing Pipeline
03
LEAD NURTURING PIPELINELead Nurturing Pipeline
Keep the relationship active until timing, fit, and readiness are clear.
- NurtureKeep the next conversation visible.
- Re-qualifyLet timing and fit become clearer.
- Choose the next stepMove forward, wait, or close respectfully.
three possible outcomes
- OUTCOME
Qualified & Ready
The opportunity is ready for a decision conversation.
Continue to Sales Closing Call - OUTCOME
Not Now / Not Yet Qualified
Timing or fit needs more care before a call.
not now → CRM - OUTCOME
Not Interested
Close this conversation clearly and respectfully.
not now → CRM
qualified & ready path
Qualified & Ready → Sales Closing Call
04
SALES HANDOFFSales Closing Call
Your team makes the decision with the context the journey has gathered.
Job Won
Continue to Execution / Delivery.
Job Lost
Job lost → CRM / customer record and next pass.
05
WON PATHExecution / Delivery
Deliver the job, then keep the customer relationship moving.
after delivery
ConciergeAI HELPER
Requests reviews and protects reputation
Continues the relationship after the job is done.
not now → CRM / job lost → CRM
CRMCUSTOMER RECORD / NEXT PASS
CRM / customer record and next pass
Keep opportunities visible for another respectful route into conversation when timing changes.
- Not Now / Not Yet Qualifiedscheduled check-in
- Not Interestedrespectful discharge
- Job Lostkeep the record open
ReclaimAI HELPER
Reactivates dormant leads
Another respectful route into conversation when the timing is right.
return to nurturing pipeline Reclaim moves dormant opportunities back toward the Lead Nurturing Pipeline.
How Helpers are priced
Choose the relationship coverage your business needs.
Use either layer on its own or combine both. The Helpers work as one relationship layer, so you choose the coverage your business needs instead of buying six unrelated services.
01
Growth / results-based
Growth Helpers
Rapid, Rapid 48, and Reclaim carry the moments that help create and recover revenue, with the main fee tied to measurable results agreed around your offer.
Main feeTied to measurable results
A one-time activation fee may apply when setup, integration, tailoring, testing, or launch work is substantial.
02
Continuity / monthly layer
Relationship Helpers
Frontdesk, Concierge, and Liaison provide always-on information, responsiveness, customer support, and relationship continuity. They are normally priced as a monthly layer.
Usual modelMonthly package
This layer can be included or adjusted inside your wider package, depending on the coverage your customer journey needs.
One wider package
Growth and continuity can move together.
Customers who need new opportunities carried forward and existing relationships kept warm can combine both layers in one wider package.
Growth fee reassuranceNo results, no performance fee.
This applies to the performance fee. A separate one-time activation fee may apply when substantial setup, integration, tailoring, testing, or launch work is required.
Exact terms are shaped around your offer, volume, handoff rules, and required setup, then agreed in the proposal.
Fit matters
Your customer journey sets the standard.
Helpers are shaped around your offer, the language your customers recognise, the handoff rules your team follows, and the level of care you want every interaction to carry.
The line stays clear
You keep the moments that need judgement.
The Helpers carry repeatable relationship movement. You and your team stay close to context, trust, and the conversations that deserve a human voice.
- JudgementYou decide what matters, what fits, and where an interaction needs more context.
- RelationshipsYou keep the trust that grows through experience, care, and knowing your customers.
- Important conversationsYou stay close to the moments where nuance, accountability, or empathy matters most.
A clear first move
Give every relationship a next step.
Book a 30-minute coffee date about the relationship moments that are getting lost. If the decision layer needs attention first, explore Clarity.