Many people use a chatbot to answer questions, solve problems and get ideas faster. Few ask where the conversation goes once you typed into the chat. In too many cases the answer is that it leaks out beyond where you would want it.
Why this matters in business
People type real details into a chat box. A dispute with a supplier. Business details and numbers. Information about a customer. These messages can be personal or commercially sensitive.
As the owner, you are responsible for how that information is handled, even when a supplier built the tool. Under UK GDPR you need to be clear with people about what you collect and why. You cannot answer that clearly if you do not know what your chatbot does behind the scenes.
How to be Safer
Never use a free chat? Remember that if you are not paying for the product you are the product.
Is it used to train models or target advertising? Check the supplier's terms and privacy policy for both. They are separate questions, so look for each one.
Use a proprietary, private business system
Clarity from Amplifyy is trained in business, can contain your private knowledge base, is completely private and has 15 specialist brains waiting to help you 24/7,
This is business decision support that is private and reliable.
A low-pressure next step
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